Terms and conditions
Parent Contract Terms and Conditions
St George’s Community Children’s Project Ltd hereafter referred to as St George’s Childcare have offered your child(ren) a place at St George’s. This contract between St George’s and the parent/guardian needs to be read, signed and accepted on iConnect within 2 weeks of an offer made. If you have any queries, please contact the office on 01892 543952.
Registration There is no fee to register a child at St George’s. Once registered we will be in contact if we can offer you a place. Along with the deposit we need the signed contract and your child’s birth certificate to record the details.
All sessions booked are charged for the whole session and we do not offer any reduced hour sessions. You are welcome to drop off and collect within each session at a time to suit you. We do not swap sessions.
Collection St George’s will need to have full details of any person nominated to collect your child. We will not let your child leave our care without authorisation from you to do so. We will need emergency contact details in case you are unable to collect them yourself. You can add or take off new emergency contacts at any time. We use a password system, and it would be helpful if you let us know if somebody else will be picking up on a certain day. We may ask to see the identification of the person collecting and we expect them to know the password. If we are in any doubt, we will contact you to confirm you are happy for your child to be collected by this person.
It is extremely important that all contact details are kept up to date whilst your child is registered with us. A parent or nominated person must be contactable at all times.
Payment of fees All fees are invoiced monthly. You will receive an invoice by email at the beginning of each month, for the month ahead, which we ask you to pay in full by the last day of the month. Fees are payable for booked in days and not actual attendance.
We close for all bank holidays and for a week at Christmas. We do not charge for any of these days or any other times we choose to close.
If payment is not received St George’s reserves the right to terminate this agreement.
Ad hoc sessions: Should you require extra sessions outside of your usual bookings, we do offer ad hoc sessions subject to availability. All ad hoc sessions booked are payable unless cancelled within a week’s notice.
Absence: All booked sessions will be paid for even if the child is absent, for example away on holiday, sickness, at an appointment or if you choose to keep them at home for any other reason. Kent County Council require us to keep a record of any absence and the reasons why. You must inform us if your child is absent, if possible by 8.30am or as soon as possible by calling 01892 543 982.
Government funding Your child/ren will become eligible for 15 hours a week universal government funding from the term after their 3rd birthday. Those eligible for Working Parents Entitlement from 9 months will need to apply at https://www.beststartinlife.gov.uk. If eligible we will need to confirm this with Kent County Council.
Late collection Parents pay for a session and can drop off or collect their child anytime during that session. It is recommended that you arrive at least 10 minutes before the end of a session to allow time to discuss your child’s (ren’s) day with their key person and give your child time to get ready for leaving.
You will incur an extra charge for late collections, £20 for every 15 minutes or part thereof. This amount will be invoiced as a one-off bill.
If you are late, we will attempt to contact you and any emergency contact we have details for. After one hour our Uncollected Child policy will be triggered, and this may involve Social Services being contacted.
Termination of Contract You are required to give us 4 weeks’ notice in writing of any reduction in the number of sessions you require or if you wish to terminate your place. In the event of a parent/guardian giving notice of immediate withdrawal, 4 weeks fees in lieu of notice will be due to St George’s.
Fees must be paid in full on or before your child(ren)’s last day.
For termination of contract please email childcaremanager@stgeorgeschildcare.co.uk
Welfare of the child The safety of our children is of paramount importance, and we have robust safeguarding policies. We will follow our policy if we have any safeguarding concerns, which may include contacting the police or social services. All our policies can be found on our website. St George’s Childcare | Tunbridge Wells (stgeorgeschildcare.co.uk)
Health and medical Parents agree that a child who is ill will be kept at home to protect the staff and other children. If your child has diarrhea or a sickness bug, parents will keep them away from St George’s until 48 hours after the last bout.
If an antibiotic is prescribed for your child, that they have not had before, you need to keep the child home to ensure there is no adverse reaction for at least 48 hours.
If your child has had paracetamol-based pain relief such as Calpol before their session, we will not accept them until your child is well.
If your child becomes ill during a session, we will follow our sickness policy. Info for parents – Policies and procedures | St Georges (stgeorgeschildcare.co.uk)
Security We ask all parents to gain entrance to the building by speaking to a staff member. Do not let anybody else into the building when you have gained entry or when you leave. Please keep all doors closed.
CCTV is in operation on these premises.
The use of mobile phones on the premises is strictly prohibited.
General information Please be aware of pedestrians in the car park and keep your speed down. If there is no parking space please exit and park on the road, do not block the entrance or exit. Within the car park please park in an allocated bay, do not block the middle of the car park, and do not block the minibus in.
We are a NO NUT building; parents must not bring anything into the building containing nuts. Please be aware some sun cream contains nuts.
All birthday cakes / treats must come in the original packaging with a list of ingredients. We will not accept homemade cakes or treats. Cakes baked at the setting are available to order.
We offer many messy activities to your child. We will use aprons and do our utmost to keep the children clean but please do not send your child to us wearing any special clothes.
We collect personal information from you to provide care and learning to meet your child’s individual needs and to claim government funding. You can read our privacy notice in our policies.
Please read our additional terms and conditions relating to the provision your children will be joining.
Nursery (Squirrels, Hedgehogs, Moles, Badgers, Otters)
Deposit If an offer is made, we require a deposit within 2 weeks of that offer to secure your place. The deposit is returnable with 4 weeks written notice of wanting to cancel your child’s place. The deposit for a nursery place is £100.
Please use this account for paying deposits.
Account No: 85674613
Sort Code: 557013
Account name: St Georges Community Children’s Project Limited
Opening hours The nursery is open 7.30-6.30 Monday to Friday and half-day sessions are also available.
Sessions You can only delay your confirmed start date for a maximum of one month, after that you will have to either pay for your child’s place until they start attending the setting or you will be moved to the bottom of our waiting list.
Funding Our pattern of delivery is for 38 weeks a year and for 10 hours a day or 5 hours a session. The extra half hour on a funded session is charged at the current fee structure.
Settling in Sessions You will be contacted a month before your start date to arrange Nursery settling in visits providing we have your deposit, signed contract and we have seen the birth certificate.
Little Dragons
Deposit The deposit for Little Dragons is £25 and is required to secure a place. This should be paid within two weeks of the place being offered. The deposit is returnable with 4 weeks written notice of wanting to cancel your child’s place. Deposits are refunded when funding becomes available. If your place is fully funded a deposit will not be required. You will be advised if a deposit is required.
Please use this account for paying deposits.
Account No: 85674613
Sort Code: 557013
Account name: St Georges Community Children’s Project Limited
Opening hours Little Dragons is open term time 9-3 and half-day sessions are also available.
Funding Our pattern of delivery is for 38 weeks a year and for 6 hours a day or 3 hours a session.
Packed lunch Please provide a packed lunch if your child is doing a full day or afternoon session. We encourage healthy, nutritionally balanced packed lunches. Please be aware of allergies when preparing and remember not to include any nuts.
General information You will be contacted prior to your child(ren)’s start date to arrange settling in visits providing we have your deposit (if required), signed contract and we have seen the birth certificate.
After School Club
Deposit The deposit for After School Club is £50. The deposit is returnable with 4 weeks written notice (during term time) of wanting to cancel your child’s place.
Please use this account for paying deposits.
Account No: 85674613
Sort Code: 557013
Account name: St Georges Community Children’s Project Limited
Opening hours After School Club collects from St Johns and St James schools term time and the sessions finishes at 6.30pm.
Attendance You will not be charged for non-attendance resulting from school holidays or Bank Holidays but will be charged for INSET Days at your child’s school and other instances of non-attendance will be paid for.
It is vital that you are responsible for notifying St George’s Childcare by 2.30 pm on the day if your child does not need collecting. If parents/carers fail to inform us a charge will be made to compensate for the disruption of delaying the Minibus pick up and the concern caused to staff searching for the child.
